We Provide Services to the City of Victoria, Oak Bay & Esquimalt.

Pound & Adoption Centre: 564 David Street, Victoria, B.C. V8T 2C8

  • OPEN: Monday to Friday   8:30 AM - 5:00 PM  (Adoption viewing 10:00 am to 4:00 pm)
  • OPEN: Saturday                9:00 AM - 5:00 PM  (Adoption viewing 11:00 am to 4:00 pm)
  • CLOSED: Sundays & Statutory Holidays

Contact us by email:  vacs@shaw.ca

Report an Incident / Questions? ► Call (250) 414-0233 & speak to staff

  • Animal Control Officers are routinely on-duty 7 days/week: 8:30 a.m. - 5:00 p.m.
  • Officers are on duty: Victoria Day, Canada Day, B.C. Day and Labour Day
  • Officers reactively investigate complaints and proactively patrol streets, parks, and beaches.
  • Officers sporadically conduct patrols during evening hours in spring, summer & fall months.

After Hours / Emergencies ► Call (250) 414-0233 for recorded information

  • The On-Call Duty Officer will respond to the following types of incidents:
    • domestic animal is causing a threat to public safety 24/7/365
    • sick or injured stray animal (must be immobile or contained by the caller)
  • Officers DO NOT investigate nuisance matters after regular hours (eg. barking dogs / stray dogs)

ANIMAL ABUSE / NEGLECT ► Call the SPCA Cruelty Hotline: 1 (855) 622-7722


WILDLIFE CONCERNS

Large Wild Animal ► Call BC Conservation Service: 1 (877) 952-7277

  • DEER: only if critically injured or trapped (animal must be immobile / contained)
  • COUGARS / BEARS / WOLVES: if sighted in urban area or threat to public safety

Small Wild Animal ► Call WildARC: (250) 478-9453

Call WildARC if the small wild animal is SICK, INJURED, ORPHANED, or TRAPPED.

Small wild animal means: ALL WILD BIRDS, RACCOON, SQUIRREL, RABBIT, MINK, BEAVER, BAT, OTTER, SEAL, MARMOT, VOLE, MOUSE, RAT, TURTLE, FROG, SNAKE, NEWT, etc.