(250) 414-0233

Serving the City of Victoria, Oak Bay & Esquimalt

 

Complaints / Incidents / Questions ► (250) 414-0233

  • All Complaints must be made verbally: by phone or in person at the Pound.
    • E-mail & Facebook complaints are not accepted.

ANIMAL CONTROL OFFICERS   On-Duty 7 days/week

  • Monday to Friday      8:30 AM - 5:00 PM    
  • Saturday & Sunday   9:00 AM - 5:00 PM

POUND & Adoption Centre  ► 564 David Street, Victoria, B.C. V8T 2C8

  • Monday to Friday      8:30 AM - 5:00 PM      
  • Saturday                     9:00 AM - 5:00 PM      
    • CLOSED:   Sundays & all Statutory Holidays 

E-MAIL: to send photos, statements, etc. Call for our email address.

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AFTER HOURS (Emergencies Only)

  • City of Victoria / Oak Bay / Esquimalt  ► (250) 414-0233  The Duty Officer's pager number is provided on the answering machine message.

    • animal causing a threat to public safety
    • sick / injured animal (must be immobile or contained by the caller)
    • Officers DO NOT investigate nuisance matters After Hours (eg. barking dogs / stray cats) 

  • Other Municipalities ► 1(833) 931-3585   CRD Answering Service

    • Saanich
    • West Shore
    • Saanich Penninsula
    • View Royal & Highlands
    • Sooke & Juan de Fuca electoral areas

ANIMAL ABUSE or NEGLECT  ► BCSPCA Cruelty Hotline: 1 (855) 622-7722

WILDLIFE

COUGARS, BEARS or WOLVES ► BC Conservation Service: 1 (877) 952-7277

  • Call immediately if the Dangerous Animal is: in an urban area; a threat to human safety; eating garbage; injured.

Injured DEER ► BC Conservation Service: 1 (877) 952-7277

  • Call only if the Deer is stuck in a fence (or similar) or critically injured, meaning it is immobile and cannot get to its feet.

Sick / Injured / Orphaned - small Wild Animal ► Wild ARC: 1 (855) 622-7722 (BCSPCA hotline)

  • Call if the animal is SICK, INJURED, ORPHANED, or TRAPPED.

    • Small wild animal means: any WILD bird, raccoon, squirrel, rabbit, mink, beaver, bat, otter, seal, marmot, vole, mouse, rat, turtle, frog, snake, newt, etc.
  • Do not touch new born deer (fawns).  It is normal for the doe to leave her fawn(s) alone for many hours.

Marine Mammals & Sea Turtles ► Fisheries & Oceans: 1 (800) 465-4336

  • Call if the animal is SICK / INJURED / DISTRESSED or DEAD
  • Do not touch harbour seal pups that are alone on a beach. It is normal for a seal pup to be alone for many hours.
    • keep dogs away

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DECEASED ANIMALS or BIRDS (wild or domestic)

  • Deceased Animals will be removed by the following service providers in the following circumstances:

City of VICTORIA

  • Wild Animals: found in public places ► Public Works (250) 361-0400

               After 4:30 pm & Weekends (250) 385-5711

               NO pick-up from private property; animal must be on public property

  • Cats & Dogs: found anywhere ► Victoria Animal Control Services (250) 414-0233

OAK BAY

  • Wild Animals: found anywhere public or private lands ► Public Works (250) 598-4501

    • Oak Bay will remove raccoons or deer from private lands - there is NO charge for this service.
  • Cats & Dogs: found anywhere public or private lands ► Victoria Animal Control Services (250) 414-0233

ESQUIMALT

  • Wild Animals: found in public places ► Public Works (250) 414-7108

               NO pick-up from private property; animal must be on public property.

  • Cats & Dogs: found anywhere ► Victoria Animal Control Services (250) 414-0233

SAANICH

  • Cats, Dogs & Wild Animals - CALL ► Public works (250) 475-5599

               NO pick-up from private property; animal must be on public property.

  • Patricia Bay Highway (HWY 17) & the Trans Canada Highway (HWY 1) - CALL ► Emcon 1-866-353-3136

 

Sidney / Central Saanich / North Saanich ► CRD Animal Control (250) 478-0624

Colwood ► Public Works (250) 474-4133

Langford

  • Sooke Road (HWY 14) or Trans Canada Hwy (HWY 1) ► Main Road Contracting (250) 391-7310
  • Other areas of Langford ► City of Langford (250) 391-3162

View Royal & Highlands ► Victoria Contracting (250) 474-2688

Metchosin ► Public Works (250) 474-3167

Sooke ► Main Road Contracting (250) 391-7310